Why didn’t I get a new card with my renewal?
In an effort to be more environmentally friendly, our membership cards aren't printed with expiration dates. As long as you stay active as a member at the same level, you can use the same card year after year. We can also reactivate your old cards or print you a day pass should you forget your card on the day of your visit. In the future, we plan to offer the option of digital membership cards—as befitting the greenest museum in the world.
How many cards will I receive?
Senior, Individual Plus, and Teacher-level members receive a single membership card, which grants entry for you and a guest on each visit—no extra ticket is needed. Individual-level members also receive one card but with no guest privileges. A Family, Family Plus, or Associate-level membership is required to receive at least two cards bearing different names.
I paid for a membership but haven't received my card/s—when should I expect to?
It generally takes three weeks for memberships to be processed and cards mailed out. Should you wish to visit the Academy sooner, no problem! Just stop by our onsite Service Desk and they'll happily print you a day pass.
I misplaced my card—can I still visit?
Please bring your photo ID to our onsite Service Desk (located at the main entrance) for temporary day passes that you can use right away. If your card is permanently lost, please call the membership hotline at (800) 794-7576 or let the Service Desk attendant know and we'll replace them. To help the Academy conserve resources, please retain your membership card as long as your membership is active. Should you need to replace a lost or stolen card or make a name change, a $5 fee will be assessed.